Safe and Responsible Gaming

18aaco Responsible Gaming —
Your safety is our priority

Gaming should be a source of enjoyment, not stress. 18aaco gives you everything you need to stay informed, set limits, and get support when you need it.

For ages 21 and above

Why is responsible gaming important?

Online gaming is a legitimate and enjoyable form of entertainment, but like any entertainment, it should be enjoyed in moderation. 18aaco believes every player has the right to play in a safe environment.

We want every moment on our platform to be mindful and in control. That is why 18aaco offers deposit limits, self-exclusion, time-out and many other protective tools — to help you stay in control of your gaming at all times.

Remember, responsible gaming is not just about managing money — it means always putting your mental health, social life, and daily responsibilities first.

Quick reminders

For players aged 21 and above only

Minimum deposit ৳500, minimum withdrawal ৳800

Do not play with the expectation of recovering lost money

Set a budget and time limit before you play

Get help anytime via 24/7 live chat

Never treat gaming as a source of income

Our protection tools

18aaco lets you stay in control — use the features below at any time.

Deposit Limit

Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. A waiting period applies to increase a limit, but reducing it is immediate.

Time-Out

Take a temporary break from 1 day up to 6 weeks. During a time-out, you will not be able to log in or make deposits. Access is restored automatically once the break ends.

Self-Exclusion

If you need a long-term break, choose self-exclusion — from 6 months up to permanently. During this period, your account will be completely inactive and no promotional messages will be sent.

Reality Check Notifications

You can receive pop-up notifications at set intervals — showing a summary of how long you have been playing and how much you have deposited and withdrawn. This helps you stay aware and take breaks on time.

Session Time Limit

Set a maximum duration for continuous play. When the set time is reached, your session will end automatically. This feature helps you manage your time in a planned way.

24/7 Support Team

If you have any concerns about gaming, our Bengali-language live chat support team is always here for you. Whatever the issue — big or small — do not hesitate to reach out.

Warning signs of problematic gaming

Gaming addiction develops gradually. If two or more of the signs below apply to you, it is time to take action now.

Remember — seeking help is not a sign of weakness, it takes courage. The 18aaco support team will assist you with complete confidentiality.

Watch out for these signs

You are spending more than your budget and keep playing to try to recover lost money

You are hiding your gaming from family or friends

You have tried to stop gaming but keep failing

You are neglecting work, studies, or family responsibilities to play

You feel anxious, irritable, or restless when you cannot play

You are playing with borrowed money to cover living expenses

You are turning to gaming to relieve stress or escape problems

Check yourself: the conscious player checklist

Ask yourself the following before each session.

1 What is my budget for today and am I ready to stick to it?

2 Have I decided in advance how long I will play today?

3 Have I completed all my daily responsibilities before playing?

4 Am I playing just for fun, or in the hope of making money?

5 Is my current state of mind suitable for playing? Am I free from excessive stress or worry?

6 If I lose, will I be able to accept it calmly?

7 Does my family know I am playing and are they comfortable with it?

8 Will I be able to stop and walk away immediately if needed?

How to use the protection tools

Limits can be set easily in your 18aaco account settings. Follow the step-by-step process below.

If you have trouble with any step or need faster assistance, contact our 24/7 live chat — our team will guide you in Bengali.

Step 1: Log in to your account

Go to the 18aaco login page and sign in with your username and password. If two-step security is enabled, verify your OTP.

Step 2: Go to Profile Settings

Click on your profile icon at the top right and go to the "Account Settings" or "Security" menu.

Step 3: Open the Responsible Gaming section

Click on the "Responsible Gaming" tab. Here you will find options for deposit limits, time-out, and self-exclusion.

Step 4: Set your preferred limits

Choose the limit or break duration that suits your situation and confirm. Changes will take effect immediately.

Age policy: 21 and above

18aaco is for individuals aged 21 and above only. Age is verified at the time of registration. If any underage person uses the platform, it is a direct violation of our policy.

If there are minors in your household, please use password protection on your device and keep your login details private.

If you suspect an underage person is using your account, notify our support team immediately.

21+

Age limit is mandatory

To play at 18aaco, you must be 21 years of age or older. This is an essential part of our responsible gaming policy.

Need help? We are always here

If you have any issue or concern about gaming — whether you want to activate self-exclusion, need help setting a deposit limit, or just want to talk — 18aaco's 24/7 live chat support is here for you in Bengali.

Questions and answers about responsible gaming

Find answers to common questions about responsible gaming here.

After logging into your account, go to Profile Settings and select the deposit limit option under the "Responsible Gaming" section. You can set a daily, weekly, or monthly limit. Lowering the limit takes effect immediately, but increasing it requires a waiting period. If you have any trouble, contact us via live chat.

At 18aaco, self-exclusion can be taken for a minimum of 6 months or permanently. During this period, your account will be completely inactive. No bonus offers or promotional messages will be sent. Your account cannot be reactivated before the period ends.

A time-out is a short-term break — from 1 day up to 6 weeks. Your account reactivates automatically once the period ends. Self-exclusion is a long-term decision — a minimum of 6 months — and reactivation is not possible before the period ends. If you feel gaming is becoming a problem, self-exclusion is the better choice.

Start by speaking with the person with empathy — try to understand rather than show frustration or anger. Show them the 18aaco responsible gaming page and let them know about self-exclusion. If needed, contact our support team — we can guide family members too. Seeking advice from a mental health professional is also an important step.

No. 18aaco is for individuals aged 21 and above only. Age is verified during the registration process. Accounts belonging to underage users will be closed immediately and any balance will be returned.

Yes, completely. The 18aaco support team handles all your information and conversations with strict confidentiality. If you seek help related to responsible gaming, your personal information will not be shared with any third party.

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18aaco Responsible Gaming — Your safety is our priority