18aaco Privacy Policy
Protecting your personal information is our highest priority. In this policy we explain in detail how 18aaco collects, uses, and keeps your information secure.
Introduction and Scope
This Privacy Policy ("Policy") describes our practices and commitments regarding the collection, use, storage, and disclosure of personal information of users ("User", "you") of the 18aaco.cam website and related services ("Platform") operated by 18aaco ("Company", "we", or "us"). By using the Platform you consent to the terms of this Policy.
Purpose of the Policy
18aaco believes that user privacy is a fundamental right. The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how it is used, and what rights you have over your information. We always follow a principle of transparency.
Scope of Application
This Privacy Policy applies to the following:
- Account registration and management on the 18aaco platform
- Use of any gaming, betting, or casino services
- Financial transactions — deposits or withdrawals
- Communication through customer support or live chat
- Participation in promotional activities
- Website browsing (both registered and unregistered users)
What Information We Collect
Information Provided Directly
When you open an account or use our services on the platform, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay accounts)
- Documents required for identity verification
- Records of conversations with customer support
Automatically Collected Information
Certain information is collected automatically when you visit the platform:
- IP address and device identifier information
- Browser type and operating system version
- Activity logs on the platform (login time, game history)
- Information obtained from cookies and similar tracking technologies
- Referral source and session duration
Information Received from Third Parties
In some cases we may receive information from identity verification agencies or payment providers. Such information is collected solely to ensure the security of your account and to comply with applicable regulations.
Purpose of Information Use
Service Delivery and Operations
Collected information is primarily used for the following purposes:
- Creating, managing, and maintaining your account
- Activating gaming services, bonuses, and promotions
- Processing and verifying financial transactions
- Providing 24/7 live chat support in Bengali
- Improving platform performance and resolving technical issues
Security and Compliance
18aaco uses your information to:
- Verify identity and prevent fraudulent activity
- Comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
- Ensure responsible gaming — including age verification for 21+ users
- Monitor system security and prevent unauthorized access
- Preserve evidence for dispute resolution
Communication and Marketing
Subject to your consent, we may inform you by email about promotional offers, bonus updates, and new platform features. You may opt out of such communications at any time — email us at [email protected] or let us know via live chat.
Information Security Measures
Technical Security
18aaco uses industry-standard SSL encryption technology. Every exchange of data between your device and our servers is carried out through encrypted channels. We follow the highest industry standards for storing payment information.
Administrative Security
Access to your information is restricted to authorized personnel only. All staff receive regular privacy training and are bound by strict confidentiality agreements. Every instance of data access is logged and reviewed.
Data Breach Response
In the event of a data breach we will investigate immediately and notify affected users in accordance with applicable regulations. We are committed to taking prompt and effective action to protect users' interests at all times.
Information Disclosure and Sharing
18aaco does not sell your personal information or share it with unauthorized third parties. However, information may be disclosed in the following limited circumstances.
Service Provider Partners
To operate the platform we work with trusted third-party service providers — such as payment processors, identity verification agencies, and technology infrastructure providers. All such partners are contractually bound to us under strict confidentiality terms and may use your information only for specified purposes.
Legal Obligations
We may be legally required to disclose information in the following situations:
- Court orders or lawful government directives
- Requests from relevant authorities in financial crime investigations
- Requirements to comply with anti-money laundering or counter-terrorism financing regulations
- Actions necessary to protect the company's lawful rights or assets
Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. Prior to such a change we will notify users by email or platform notice, and if a new privacy policy becomes applicable it will be clearly communicated.
Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. 18aaco uses cookies to:
- Keep login sessions active
- Remember your preferences and settings
- Analyze platform performance
- Detect security threats
Managing Cookies
You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features — such as maintaining login sessions. We do not use third-party advertising cookies.
Information Retention and Deletion
Retention Period
We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or for as long as legal obligations remain in force. Generally:
- Active account data: for the full duration the account remains active
- Transaction-related data: for the period required under applicable law
- Inactive account data: for a reasonable period after the account becomes inactive
- Customer support records: until dispute resolution requirements are met
Data Deletion Requests
Within the limits of applicable law you may request deletion of your personal information. However, where active legal obligations, ongoing disputes, or fraud investigations exist, complete deletion may not be possible. To make such a request, contact us via live chat or email.
Your Rights and Controls
Access and Review
You have the right to view the information stored in your account and to verify its accuracy. Contact us to correct any inaccurate information.
Right to Correction
If your personal information contains any errors or is incomplete, you may request a correction. We will update it within a reasonable time.
Marketing Opt-Out
If you do not wish to receive promotional communications you may opt out at any time. This will have no effect on your account functionality or services.
Data Portability
Under applicable law, you may request a copy of your personal data in a structured and readable format.
Objection to Processing
In certain circumstances, you have the right to object to the processing of your data. However, in some cases this may not be possible due to legal obligations.
Right to Lodge a Complaint
If you have any concerns about a violation of this Privacy Policy, please contact us directly first. We take every complaint seriously.
Protection of Minors
Age Restriction
18aaco is only for persons aged 21 or above. We do not intentionally collect personal data of anyone under 21. If we are informed that data of a minor has been collected, we will delete it immediately and close the associated account. If a guardian suspects their child has registered on the platform, please contact us.
International Data Transfer
Cross-Border Data Flow
Due to technical infrastructure requirements, your data may be stored or processed on servers outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place and that third-party partners maintain privacy standards consistent with this policy. We will never transfer data to any country where adequate protection cannot be guaranteed.
Policy Changes and Updates
Notice of Changes
18aaco reserves the right to modify this Privacy Policy at any time. For significant changes, we will display a notice on the platform and/or notify you by email. Continued use of the platform after any changes will be considered as acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
Contact us for any privacy-related questions
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team. We provide 24/7 live chat support in Bengali.
Support available 24/7 in Bengali — log in to the platform directly and start a chat
[email protected]
Instant support via live chat; replies by email within a reasonable time